The annual cost of an employee is far higher than what you pay us. There are seasonal gaps when you might not fully utilize your employee. That's where our pause option comes in. It can take weeks or even months for a new employee to get fully onboarded. We start working on your first task as soon as it's submitted.

No, there isn't. You can submit as many requests or tasks as you like. There's no upper limit.

We process one task at a time. Once one task is completed and you’re satisfied with the result, we move on to the next.

Answers to questions are usually provided within a few hours, but we allow up to 24 hours for more complex questions.

For design and content tasks, you'll receive the first draft within 48 hours at the latest. Larger tasks, like creating a new Brand Store, typically take about a week.

Communication takes place exclusively in our project management tool. You'll receive a thorough onboarding for it at the start.

By skipping meetings, we maximize efficiency in our collaboration. Compared to conventional agencies, we are typically 80% faster. In rare cases, if it's quicker than back-and-forth messaging, video calls can be arranged.

In our project management tool, you'll receive a template for creating tasks efficiently. You can add screenshots, links, or screen recordings to help us understand your needs quickly.

You can easily prioritize and organize your tasks via drag-and-drop at any time. You'll always have a clear view of what we're working on currently and what’s coming next.

A visual task, of which only one can be active at a time, includes examples like:

• Create images for the entry section of this razor.
• Design an A+ content section for this razor.
• Build a Brand Store for our brand XYZ.

A copywriting task, which can run parallel to a visual task, includes examples like:

• Write all product descriptions for this razor.
• Translate the listings for this razor for the Spanish, French, and Italian marketplaces.
• Revise my texts for this razor with the correct keywords.

Almost always! As everyone knows, Seller Central and Vendor Central often have technical glitches. For most issues, we have workarounds. For new problems, we might need a little time to come up with a solution.